De-escalation techniques related to an aggressive consumer

Face-to-face or Zoom training for your practice


• Being aware of our own communication styles and reflect on how we can improve our communication to create effective de-escalation

• How to de-escalate telephone aggression

• How to deal with harassment

• Scenario based training using real life situations the organisation is experiencing

HIES Members = $1,100 (incl GST)

Non-Members: $1,650 (incl GST)

To book in a training session, contact the HIES team: [email protected]