Occupational Violence Prevention Masterclass

Face-to-face or Zoom training for your practice


• How to decrease risk using Primary, secondary, and tertiary response controls.

• De-escalation and communication techniques and being aware of the barriers to effective communication.

• Levels of escalation and triggers. How to manage the escalating consumer using interpersonal skills.

• Personal safety and awareness – using body language to de-escalate. When to call the police and self-defence related to the criminal code. What can we do legally to protect ourselves in the eyes of the law.

HIES Members = $1,100 (incl GST)

Non-Members: $1,650 (incl GST)

To book in a training session, contact the HIES team: [email protected]